Security is not a single setting. It is the small, sensible decisions you make every day: how you protect your device, how you confirm a payment and how quickly you act when something does not look right.

Nero is built to give you visibility and control. Good habits help keep that control where it belongs—with you.

Protect access to your account

Use a strong, unique password for your Nero account and keep your phone or computer protected with a passcode, biometric lock and current software updates.

Never share your password, PIN, one-time code or wallet recovery phrase with anyone. No legitimate support interaction should require you to disclose them.

Be deliberate with payments

Before confirming a card payment or transfer, take a moment to review the merchant, beneficiary, amount and currency.

Fraud often relies on urgency: a message that looks almost right, a request to act immediately, or a change in payment details that arrives without warning. If something feels unusual, pause and verify through a trusted channel.

Watch your activity

Review your card and account activity regularly. Familiarity makes unusual transactions easier to spot.

If you do not recognise a card payment, or if your card is lost or stolen, use the available card controls as soon as possible and contact Nero support. Acting early gives you the best chance of resolving the issue quickly.

Take extra care with digital assets

Digital-asset transfers are often irreversible. Always confirm the asset, network and recipient address before sending. Do not rely on an address sent through an unexpected message, screenshot or email.

A little caution is not friction. It is control.

Support when it matters

Technology should make your life easier, not leave you alone with a problem. If you need help with your card, account or payment, Nero is there to help you understand what happened and decide the right next step.